Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. This is to ensure a better fulfillment process for you. We only accept order cancellations within 12 hours after the completion of your order. Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. You can always contact us for any return questions at Exceptions / non-returnable itemsĬertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items like T-shirts, Hoodies, Canvas, and Rugs.), and personal care goods (such as beauty products). Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Our customer service personnel will inspect your situation and determine if your item meets the criteria for a return. Picture proof of the item showing the issue or reason for return.To start a return, please contact us at and provide the following information: Returns for change of mind or rejected gifts will not be accepted. To be eligible for a return, your item must meet one of the following criteria: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please contact us if your package is taking TOO LONG to arrive and we will help you to resolve any situation that we have control over! In some instances the delivery may take more time than the standard shipping times stated here. If you need more detailed information, please send us an email at and we'll help you out! Unexpected Delays If you haven't received one or if the tracking number doesn't work, its okay. When your items are shipped out, you should receive notification from us via email providing you with a tracking number. Most of our esteemed customers report no extra import charges. sales tax and All European VATs, along with import taxes for Canada, Australia, and New Zealand. Orders can sometimes take 2-4 days to process after placing the order before shipping out. Our whole delivery window takes longer for this reason (2-3 Weeks, Usually 15 Days). To learn more about how and for what purposes Amazon uses personal information (such as Amazon Store order history), please visit our Privacy Notice.*Our products are created by designers around the world who love cat! To keep the cost low and reduce carbon footprint, they are shipped directly to you internationally so you can save more. You can change your choices at any time by visiting Cookie Preferences, as described in the Cookie Notice. Click ‘Customise Cookies’ to decline these cookies, make more detailed choices, or learn more. Third parties use cookies for their purposes of displaying and measuring personalised ads, generating audience insights, and developing and improving products. This includes using first- and third-party cookies, which store or access standard device information such as a unique identifier. If you agree, we’ll also use cookies to complement your shopping experience across the Amazon stores as described in our Cookie Notice. We also use these cookies to understand how customers use our services (for example, by measuring site visits) so we can make improvements. We use cookies and similar tools that are necessary to enable you to make purchases, to enhance your shopping experiences and to provide our services, as detailed in our Cookie Notice.
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